Some users not AD linked

[aaronatkinson]

Hello,

Subject & Description says it all really, a couple of users don't seem to have synced with AD & Lansweeper, the can log tickets etc but when I search for them nothing comes up however I can find their ticket and go in to the user. example below.



Below is a user that does sync

[grimstar]

Do these users reside in the same OU in AD? Do you have Active Directory User Path scans scheduled to run regularly? Are they successful?