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Delete wrong note from ticket

Hello, can someone tell me what's the correct table I have to operate to for cleaning some system notes?We inserted a wronkg email address and now we have a lot of system notes like this:"An error occurred when trying to mail the previous note.The fo...

ufficioced by • Champion Sweeper
  • 1366 Views
  • 0 replies
  • 0 kudos

LsAgent not sending AssetID?

I've run into an issue getting new LsAgent scans to show up on our server. It picks up scans for already existing assets, but not for new ones.The client logs say the scans are sending fine, but the server never receives them. The server log says thi...

sgoff by • Engaged Sweeper
  • 8723 Views
  • 5 replies
  • 0 kudos

MAC OS X - latest patches

Does anyone know how to check whether macOS has been updated with latest patches?We have scanned all Macs in our business and they are only showing the basic details with no software or reports tab like in windows client scans.

ETars2022 by • Engaged Sweeper
  • 1294 Views
  • 0 replies
  • 0 kudos

Custom Reports - in depth

Hi all,I've been asked to make a custom report thatNumber of tickets with assets attachedWhat departments are getting the most ticketsThe ability to include 2 custom fields named 'Work Centre' & 'Current Fault'Very inexperienced with SQL database so ...

Cannot remove Lansweeper news widget from dashboard

Hi,I understand that by design the default widgets provided with the application cannot be modified. That's fine with me, however I fail to understand why I cannot remove the "Lansweeper news" widget from the dashboard. We are using Lansweeper also o...

techreg by • Engaged Sweeper III
  • 1892 Views
  • 0 replies
  • 0 kudos

Can't change settings

I'm sure there's something I'm missing.Whenever I go to a settings page like "Website Settings", if I uncheck a box, there's no way to save the settings. If I refresh the page the box is still checked. My user has Administrator access.