stop ticket being re-opened if user says "Thanks" "Thank you"

[LithiumKid1976]

is there a way to automatically close a ticket, that has been reopened automatically, if the user just replys "Thanks" or "Thank you"

etc

while its nice to get thanks, it would be better if the ticket stayed closed... 🙂

[info]

LithiumKid1976 wrote:
is there a way to automatically close a ticket, that has been reopened automatically, if the user just replys "Thanks" or "Thank you"

etc

while its nice to get thanks, it would be better if the ticket stayed closed... 🙂

I know this is WAY late, but you would add a custom rule under CONFIGURATION > EMAIL SETTINGS > IGNORED CONTENT FILTERS > +ADD FILTER > Expression = "word1"|"word2". Ex: mine reads Thank you|Thanks! the pipe is a different expression so it can be word1|word 2|a bunch of words etc. It is NOT case sensitive.

I am just putting it in place now, but I don't know what will happen if there is signature to go with it. It may not be possible with a signature on top of the thank you.

[LithiumKid1976]

anyone? anyone?