I upgraded to the latest version, and now I cant edit tickets. Even if I go into edit mode and dont change anything I cant save it. Get the message that "There is no row at position zero"
Hello,We have noticed that sometimes assets disappear in lansweeper. Mostly VMware persistent VM's, when we do a manual rescan of disappeared asset it adds the asset again in lansweeper. But this is an annoying issue for us since we use a lot of cust...
I opened a custom report with multiple case statements, used it as a template for a new report via SAVE AS.. when looking for the initial report, its gone now.Any way to view Change history to recover before SAVE AS?I was thinking this would create a...
We are using LanSweeper to help us determine what computers still have Windows 7 on them. Once we reload the PC with 10 or completely swap it out. How long does the old asset stay in LANsweeper? I see that several non present Windows 7 assets are s...
I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.I have given my admin group access to all rights that are available in the group settings...
Good Afternoon,As of today 2 of our 19 agents suddenly can't view there tickets & are unable to create new tabs.What could cause this? Nothing permission wise has been changed except the latest update applied 2 or 3 days ago.Regards
We just setup Lansweeper to be our ticketing system for our helpdesk. Experiencing a strange issue, I must have overlooked a setting somewhere.When "user A" sends an email to our IT helpdesk (helpdesk@company.org), lansweeper creates a ticket. On ...
Hello,I'm looking for solution(s) to do asset management, and a bit of control over PCs. Mostly control over patching.Can I use Lansweeper to control what Windows Update is doing?Kinda like RMM Agents, that control the windows update cycle, reboot (o...
