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hjim
Engaged Sweeper
Hello all,

I am having issue to obtain access to the LsAgent Cloud Relay

It is stuck at "Requesting relay access. This might take a few moments."

I have checked the following documentation about a similar issue

https://www.lansweeper.com/knowledgebase/the-relay-could-not-be-contacted/

I can confirm that my Lansweeper server is able to go to relay.lansweeper.com on port 443.

The server is a VM and it is a Windows Server 2008 R2

I check the errorlog.txt on my server, but I didn't find any error message regard to cloud relay.

The current license that I applied on my Lansweeper instance is a trial version that I requested from Lansweeper to test the LsAgent functions. I do have a paid license for the regular Lansweeper.

If anyone can point me other ways to troubleshoot the issue, I will happily try them.

Thanks.
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee
Since you've tried to fix the most common causes, it's best you contact our support team so they can take a look at your log files and get further information.

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