Stuck in LsAgent Cloud Relay Access Request

[hjim]

Hello all,

I am having issue to obtain access to the LsAgent Cloud Relay

It is stuck at "Requesting relay access. This might take a few moments."

I have checked the following documentation about a similar issue

https://www.lansweeper.com/knowledgebase/the-relay-could-not-be-contacted/

I can confirm that my Lansweeper server is able to go to relay.lansweeper.com on port 443.

The server is a VM and it is a Windows Server 2008 R2

I check the errorlog.txt on my server, but I didn't find any error message regard to cloud relay.

The current license that I applied on my Lansweeper instance is a trial version that I requested from Lansweeper to test the LsAgent functions. I do have a paid license for the regular Lansweeper.

If anyone can point me other ways to troubleshoot the issue, I will happily try them.

Thanks.

[Esben_D]

Since you've tried to fix the most common causes, it's best you contact our support team so they can take a look at your log files and get further information.