Fixing LDAP Error when syncing AD Users

[ttye]

Fixing Lansweeper Active Directory USER LDAP Syncing Error

In our organization we use lansweeper for ticketing and system inventory and management. Recently we had an issue where our AD users would not sync with lansweeper. The error shown was that the LDAP Server was unavailable



The issue was caused by using a preferred domain controller that had died. Theses settings are under "Scanning Targets"



We removed the Preferred domain controller



And setup a new scan



Setup a new scan after the preferred ad controller has been removed


Lansweeper Syncing with AD

After the scan the Users started to sync with the AD Controller again. However having had this issue once before, you may need to reboot the lansweeper server if the users continue to have the LDAP error after the rescan. After the reboot the LDAP Error should be gone.



You can find more posts on my blog https://optionkey.blogspot.ca

[Esben_D]

FYI for anyone having this issue:

Fixed: #624402 Several issues with preferred domain controllers submitted under Scanning\Scanning Targets: changes not taking effect until a Lansweeper service restart, inability to submit multiple preferred DCs for the same domain across multiple scanning servers, use of preferred DCs preventing successful Active Directory User/Group Path scans

This issue was fixed in version 6.0.230.45. Updating to a more recent version should also resolve the issue.