‎03-07-2017 10:53 AM
Solved! Go to Solution.
‎03-07-2017 01:57 PM
‎10-23-2019 10:57 AM
‎02-27-2020 01:04 PM
Patrick Allers wrote:
Hello,
I have an extending question to this specific topic:
In case I've done it like here but gave the Agent option to either choose Yes / No when closing the ticket. Is it possible to open up a way to input the time worked at the ticket in the "Closing" Screen when pressing "No" just like you can do on each answer to a ticket?
Kind regards,
Patrick
‎03-07-2017 02:20 PM
‎03-07-2017 01:57 PM
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