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Auto Assign on First Incoming Mail Note

Hello,I'm wondering if anyone has set this up. We're using the incoming email integration, and I'd like if a ticket is currently unassigned and an agent replies to a ticket notification email, than the note is added and the ticket is assigned to that...

lesterd88 by • Engaged Sweeper
  • 6765 Views
  • 2 replies
  • 1 kudos

New Employee - Multi ticket creation

Hello all,Can Lansweeper create related tickets based on an initial New Employee request?For example, if we receive a New Employee request, we then have the option to create subsequent tickets based on the requirements. Now I'm not sure if this would...

it21 by • Engaged Sweeper II
  • 8846 Views
  • 4 replies
  • 1 kudos

Need help on a report for MACs missing a specfic service

I mistakenly tried to ask this in the reports section...I need a report that identifies only MACs missing a specific service, in this case the Casper Agent.I was able to do this for Windows machines, but am stumbling with the MACs.I need to identify ...

ehorde by • Engaged Sweeper II
  • 4200 Views
  • 1 replies
  • 0 kudos

Possible inacurate RMCPPingStatus in Report

I run this report:=====================================================================Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, tsysAssetTypes.AssetTypename, tsysAssetTypes.AssetTypeIcon10 As icon, tblAssets.IPAddress, tblAsset...

IFIT by • Engaged Sweeper III
  • 6638 Views
  • 1 replies
  • 0 kudos

Deploying

Hi,i Need to copy two files local to the Clients. So far no Problem. But now i want in the 2nd step start the cmd i copied to the local Clients. But no matter what I try, the deployment Fails. The script can not run from UNC Path, so there is no way ...

Canen68 by • Engaged Sweeper
  • 6608 Views
  • 3 replies
  • 0 kudos

Working with tabs buggy

This bugs me as long as I'm using Lansweeper. When working with several Tabs, deploying Software to more then one machine at the same time, this is what happens:http://i.imgur.com/IAdc78b.jpgBrowser used: Vivaldi, but happens in Firefox too. What to ...

Macbook Scanning

I have added my MacBook to the asset list and tried to do a scan but this fails.It fails with 'Could not find this asset in the database. It does not exist or might be deleted.'When I added the asset, I put in the hostname and IP address and it detec...