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Trogdor
Engaged Sweeper II

Hello, I've had Lansweeper setup without Helpdesk for months and would like to take advantage of it's ticketing system.

Is there a how-to to setup the Helpdesk? I see the configuration page and it's many options but I don't see how to allow users access to just create and modify their tickets in Lansweeper or for me to set which user groups are allowed to login to Lansweeper.

Currently Domain Users see this prompt after entering thier creds -No rights.PNG

If someone could point me in the right direction I'd be eternally grateful.

Thanks!

1 ACCEPTED SOLUTION
Trogdor
Engaged Sweeper II

There's nothing in the Helpdesk KB regarding this error. This was caused by me changing the "Website access" section to an AD group my IT staff is in effectively limiting everyone but that groups access to any Lansweeper resource.

View solution in original post

2 REPLIES 2
rader
Champion Sweeper III
Trogdor
Engaged Sweeper II

There's nothing in the Helpdesk KB regarding this error. This was caused by me changing the "Website access" section to an AD group my IT staff is in effectively limiting everyone but that groups access to any Lansweeper resource.

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