Warranty Info in v. 5131

[mrdaytrade]

Has the Warranty issue been fixed yet in the latest version? We still get the following errors.

Parsing error: Cannot parse 'http://h20565.www2.hp.com'
Connection error (elapsed time: 00:00:00.1093757): The remote server returned an error: (403) Forbidden.
Parsing error: Cannot parse 'http://h20565.www2.hp.com'
Connection error (elapsed time: 00:00:00.0781255): The remote server returned an error: (403) Forbidden.
Parsing error: Cannot parse 'http://www-947.ibm.com/support/entry/portal/!ut/p/b1/04_SjzS2NDUzMbMws9SP0I_KSyzLTE8syczPS8wB8aPM4o3dnY28Q5xDAkNNvYwMPEPcTcwC_cKM_V1NgQoigQoMcABHA0L6w_Wj8CkxMDCDKsBjhZ9Hfm6qfm5UjqWnrqMiADKoad0!/dl4/d5/L2dJQSEvUUt3QS80SmtFL1o2XzNHQzJLVENUUVU1SjIwSVRHNDZRTlYzNEEx/?type=8143&serial=[blanked out]'
Connection error (elapsed time: 00:00:00): The remote server returned an error: (403) Forbidden.
Connection error (elapsed time: 00:00:00.0625004): The remote server returned an error: (403) Forbidden.
Connection error (elapsed time: 00:00:00.0937506): The remote server returned an error: (403) Forbidden.
Connection error (elapsed time: 00:00:00): The remote server returned an error: (403) Forbidden.

[Hemoco]

For anyone experiencing warranty scanning issues: note that you can submit your proxy settings in the Configuration/Scanning Setup/Server Options section of the Lansweeper web console.

[Hemoco]

We will not troubleshoot issues with serial number links, as these links will most likely be removed in a future update. They are obsolete, as Lansweeper should *scan* the warranty info. If you are having issues *scanning* warranty information, contact support@lansweeper.com and provide us with:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshots of the problem machine's Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors (if it exists).

[ChristianM · Accepted solution]

Lansweeper wrote:
We will not troubleshoot issues with serial number links, as these links will most likely be removed in a future update. They are obsolete, as Lansweeper should *scan* the warranty info. If you are having issues *scanning* warranty information, contact support@lansweeper.com and provide us with:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshots of the problem machine's Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors (if it exists).

Thank you for your reply. We had found the Problem, it was related to the Proxyserver.

[ChristianM]

Hello,

I have updated to v. 5149 and still a Problem with the Warranty Info. We are using the following link for HP Assets:
http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=us&tmp_weSerial={assettag}&tmp_weProduct={systemsku}&lc=en&cc=us

But it's not working and I didn't see an error. Where can I find a logile?

Bye,
Christian

[couak]

Similar problem for me with version 5131, I got this following error for every HP asset :
Parsing error: Cannot parse 'http://h20565.www2.hp.com'

Did you solve your problem ?

[Hemoco]

Yes, in our tests all warranty information is working without a problem.
Make sure that your firewall isn't blocking any traffic.

If you are not sure, please send us an lspush file of the asset so we can try to reproduce your problem.