What do you use as a Helpdesk Ticketing Solution

[pjbate]

Hi all,

As you all know Lansweeper is a magnificent asset management solution that has delivered its value ten fold over the past couple of years. I am reaching out to see if anyone has experienced a similar level of quality application for helpdesk ticketing?

We use a very clunky system and I want to present a new solution to management so if you have any great tools that you have used in the past - I am particularly looking for a slick and responsive web-based interface, email alerting and reasonable reporting on a SQL based database.

If you have any thoughts and suggestions please let me know.

Thanks!

Peter

[wsbrs]

Can't beat Lansweeper on price but I've used Sysaid and I was impressed. Cloud option and on premise, easy to configure.

[cfl33]

Hello,

We use Lansweeper as discovery and inventory software. We think about a new helpdesk software as Zendesk. But i see you have a beta of your next new helpdesk module.

Could i be registered in your beta list consumers for testing this new module please?

Also, could i be add for Lansweeper 6 beta please?

Thanks 🙂

[Bart_E]

Hello,

We use Lansweeper as discovery and inventory software. We think about a new helpdesk software as Zendesk. But i see you have a beta of your next new helpdesk module.

Could i be registered in your beta list consumers for testing this new module please?

Also, could i be add for Lansweeper 6 beta please?

No problem, just send a quick email to support@lansweeper.com and make sure you include 'Beta' in the subject. We'll then provide you with all additional details.

[WhatTheFrenchTo]

Anyone here utilizing Spiceworks? Been using em for years without any issues. Self hosted of course.

[DonLeo]

jfhallee: We're also using OTRS for some years now. Is there anything regarding the integration you would like to share?

[jfhallee]

DonLeo wrote:
jfhallee: We're also using OTRS for some years now. Is there anything regarding the integration you would like to share?

Hi,

Well, someone here programmed a SOAP webservice that returns computers and hardware on Lansweeper side in an XML format. On the OTRS Side, we've created import/export templates that runs as cron job and pumps the data from Lansweeper.

Basically, we're pushing the OTRS ID into a custom field in Lansweeper using specific fields depending of asset type (Ex. Computer = computer name and serial number). Then we use that unique ID from OTRS in Lansweeper to push back into OTRS the fields we need like Model, Maker, Owner, etc.

[jfhallee]

We're using OTRS and integrated a sycnhronisation between OTRS and Lansweeper. Works pretty great together!

[Susan_A]

Just an FYI for everyone: if you have a Lansweeper 6.0 beta related question or issue, please send an email to support@lansweeper.com and include "beta" in your email subject.

[mcoletta]

Helpdesk email is now working for me in Exchange 2013! (with version 6005)