What do you use for remote support?

[dledger]

We currently have several hundred users that work remotely. They are either in their homes or in clients homes while working. We have found Lansweepers remote control works great for computers that are in one of our facilities but not for these remote users. We are looking for more of a client type remote access solution. I see on the Forums some are using TeamViewer and some are using UltraVNC. Are there any other options? Has anyone tried both and if so what are your thoughts on which is better?

[Diddyman]

We use Dameware this works fantastically for us, but we are a single site.

[bart_anstaett]

We have had good luck using splashtop for our remote users.

[marceman]

bart.anstaett wrote:
We have had good luck using splashtop for our remote users.

have youbeen able to make it work with Lansweeper?

[rader]

marceman wrote:

bart.anstaett wrote:
We have had good luck using splashtop for our remote users.

have youbeen able to make it work with Lansweeper?

I followed this thread and it works well with our Splashtop too.
https://www.lansweeper.com/forum/yaf_postst20101_Connect-to-computer-using-Spashtop-Business.aspx#post64556

[dailon]

Bomgar. It really works well.

[mkollross]

Using ScreenConnect which is now ConnectWise Control. Works great for internal as well as those external to your network.

[tireironmike]

I use TeamViewer for my remote users. Works great, especially when they are in a Starbucks or overseas hotel.

[afusinato]

TightVNC and have used DameWare.

[hysthos]

you can use the windows tools msra /offerra