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Resolved! Looking up certain templates

Hello,I am trying to see if there is a way to run a scan to look for templates such as a word template. I couldn't find a topic that did that. I know this involves looking at the registry. This might even be helpful to others looking at certain templ...

DontByteMe by • Engaged Sweeper III
  • 2993 Views
  • 1 replies
  • 0 kudos

Resolved! Object reference not set to an instance of an object

While deploying a package we have about a dozen nodes that return the following error:Unexpected failure while connecting to Asset. Object reference not set to an instance of an object. We are on Version 6.0.100.29and all the nodes that we are pushin...

apap by • Engaged Sweeper III
  • 22120 Views
  • 11 replies
  • 0 kudos

Incoming Email Parse

Can Lansweeper Helpdesk read incoming emails and put the data in the correct fields?For example: [User=johndoe] [Asset=1234] [Location=Office]This is handy as I often email tickets into the helpdesk when I'm off network and would like to tag the appr...

Resolved! Time worked required

Hi,There are any way to do time worked on a ticket as a required field when close the ticket? Thanks in advanceJosep

Josep by • Engaged Sweeper II
  • 10719 Views
  • 4 replies
  • 0 kudos

Deploy when available

I realize that available status is not immediate, but I was wondering if there is any way (now or upcoming) perhaps when I could do a deployment when something comes available, I would assume in conjunction with the LSagent.Here is my use case - Lapt...

jwood_mls by • Champion Sweeper
  • 9261 Views
  • 6 replies
  • 0 kudos

Resolved! SPAM Banner on bottom of Lansweeper Page

Why am I getting all the annoying banners on bottom of lansweeper.. last one was a nag to convert me from unlimited license to the per/node license. https://www.lansweeper.com/get-set-for-2020/?utm_source=notification&utm_medium=banner&utm_campaign=g...

PeterJG by • Champion Sweeper II
  • 7655 Views
  • 3 replies
  • 4 kudos

Workstations being detected as 'Network Devices'

I have about a dozen computers that were picked up by 7.1 a second time, as Network Devices. The workstations were already in the database, and now I have two records for each. I deleted the Network Device asset record for each, and after another s...

gkeys by • Engaged Sweeper II
  • 5991 Views
  • 3 replies
  • 0 kudos

Deploy installer packages not working any more

Hello, I used to be able to deploy msi packages out from the Deploy/Installer Packages. Normally, for one off installs, I would find the asset, click deploy package, select the package, click ok. Click Yes to deploy the package, then the screen is...

richv by • Engaged Sweeper II
  • 6491 Views
  • 3 replies
  • 0 kudos
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