What is the limit for custom fields that can be on one ticket.

[lross]

What is the limit for custom fields that can be on one ticket. i ask because my report is swapping between two when it shouldn't be. is there a way to allow more.

[Karel_DS · Accepted solution]

After doing some testing we indeed found a problem where nesting multiselect fields may cause some to not be shown. We'll look into why this happens and add a fix in a future update.

[lross]

I have done this but i use multi selection lists branching from an overarching multi selection list. when I choose to many options it starts limiting which can be used at once.

[Karel_DS]

The amount of custom fields on a ticket is not limited. You can add custom fields on the Configuration -> Ticket Content page, then add them to a ticket type by pressing the Alter Custom Fields button on a ticket type. After that you'll be able to use these custom fields on all tickets of that type.

However, you can't add the same custom field to a ticket type (and subsequently a ticket) twice.