We have a situation where one of our Agents with Administrator+Agent permissions changed to Standard user. When we login with your credentials start with "Website Access" not with Admin or Agent permissions.Thanks
Is it possible to implement new fields into the search bar index?I even searched through our database server but I couldnt find any way to implement it.
In the Help Desk, I can add a new tab and create filters and columns to display the list of tickets I am interested in. Is there anyway to then export that list to an Excel sheet?
We have 3 simple ticket dispatching rules to assign tickets to one of three agents based on a "like" condition in the description. However, tickets are always assigned to the third agent regardless of the like condition being met for another agent.Ex...
I have the report that shows all the devices not on the current Windows 10 build, which works fine. However, when I run it some machines from previous years show up on it. How can I add to this report, criteria that only queries devices that have bee...
Hello community.
I’m searching for a way to manage ALL of my software applications. And by ALL I mean not only the traditional/legacy locally installed applications, but also cloud apps and accounts that we have subscriptions to.
The management of lo...
