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Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Open Office Hours Q&A

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How to scan the correct Anti-virus scanner version?

Asked by Lansweeper Tech Support Friday
How to scan the correct Anti-Virus version? After updating the AV scanner, Lansweeper still picks the old version even though on the laptop it's updated. How to resolve this? ... View more
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Will scheduled reports of Risk Insights be available soon?

Asked by Lansweeper Tech Support Friday
Will scheduled reports of Risk Insights be available soon? ... View more
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Will the manually imported asset data get replaced or duplicated?

Asked by Lansweeper Tech Support Friday
Will the manually imported asset data get replaced or duplicated when it is being scanned through the LsAgent or network scan? ... View more
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How to block (exclude) assets from being scanned?

Asked by Lansweeper Tech Support Friday
How to block or exclude assets from being scanned? ... View more
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Will IT Agent scans sync back to the on-prem version?

Asked by Lansweeper Tech Support Friday
Will IT Agent scans sync back to the on-prem version? ... View more
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Will the Cloud Discovery sync back to the on-prem version?

Asked by Lansweeper Tech Support Friday
Will the Cloud Discovery scanning sync to the on-prem version? ... View more
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How do I use the diagrams feature, starting from Lansweeper On-premise?

Asked by Lansweeper Tech Support Friday
How do I use the diagrams feature, starting from Lansweeper On-premise? ... View more
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Is there a way to get Network printers to show up as an asset in Lansweeper?

Asked by Lansweeper Tech Support Friday
Is there a way to get Network printers to show up as an asset in Lansweeper? ... View more
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Are there any plans for UI customization such as a Dark Mode for users?

Asked by Lansweeper Tech Support Friday
Are there any plans for UI customization such as a Dark Mode for users? ... View more
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Are the agents updated automatically after they are deployed to devices?

Asked by Lansweeper Tech Support Friday
Are the agents updated automatically after they are deployed to devices? ... View more
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Should we use Lansweeper On-premises or Network Discovery?

Asked by Lansweeper Tech Support Friday
Should we use Lansweeper On-premises or Network Discovery? ... View more
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Is there a telephone number for Support?

Asked by Lansweeper Tech Support Friday
Is there a telephone number for Support? ... View more
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Are BI dashboards available on the on-prem version?

Asked by Lansweeper Tech Support Friday
Are BI dashboards available on the on-prem version? ... View more
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Will Risk Insights be available for on-prem as well in the future?

Asked by Lansweeper Tech Support Friday
Will Risk Insights be available for on-prem as well in the future? ... View more
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Can Lansweeper work with Entra in the cloud?

Asked by Lansweeper Tech Support Friday
Is it possible to use Lansweeper with Microsoft Entra in the cloud? If so, how does that work? ... View more
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Do you have any tips for beginners / new users?

Asked by Lansweeper Tech Support Friday
What tips or best practices would you recommend for someone just getting started with Lansweeper, whether on-premises or using Lansweeper Sites? ... View more
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When I check my version, it says that I am running an outdated version?

Asked by Lansweeper Tech Support Friday
We are running Lansweeper version 12.4.0.2 but when I check my version, it says that I am running an outdated version because the latest version is 12.4.0.1. ... View more
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Is Jira integration included in all plans, or is this a paid addon?

Asked by Lansweeper Tech Support a month ago
Is Jira integration included in all plans, or is this a paid addon? ... View more
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Can we integrate Splunk with Lansweeper?

Asked by Lansweeper Tech Support a month ago
Can we integrate Splunk with Lansweeper? ... View more
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How does Auto-Update of IT Agent work?

Asked by Lansweeper Tech Support a month ago
How does Auto-Update of IT Agent work? For example, next month a newly released version from "IT Agent" is released, We don't need to "re-deploy" the agent back into the environment? ... View more
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Is there a way to schedule report sending via email in Lansweeper Cloud?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:52 PM
Is there a way to schedule report sending via email in Lansweeper Cloud? ... View more
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Mass import is going to be available on Lansweeper Sites/Cloud?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:20 PM
Mass import is going to be available on Lansweeper Sites/Cloud? ... View more
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How do we enable Asset Radar as Logging Mode only on Network Discovery (New Platform)?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:17 PM
How do we enable Asset Radar as Logging Mode only on Network Discovery (New Platform)? ... View more
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When we set a scan time for an IP range, what time is it based on?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:15 PM
When we set a scan time for an IP range, what time is it based on? ... View more
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What are the type of permissions to setup the service account for the deployment?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:56 AM
What are the type of permissions to setup the service account for the deployment? ... View more
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Is it possible to access Lansweeper via iPhone/Android?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:53 AM
Is it possible to access Lansweeper via iPhone/Android? ... View more
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Do we have options to see the installed software on Linux assets?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:49 AM
Do we have options to see the installed software on Linux assets? ... View more
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How to Discover Mac Devices and Aruba Wireless Access Points?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:46 AM
How to Discover Mac Devices and Aruba Wireless Access Points? ... View more
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Is going to be any scanning support for MySQL database servers?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:43 AM
Is going to be any scanning support for MySQL database servers? ... View more
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Is there video training to show the best practices for configuring LS on-prem (in general)?

Asked by Lansweeper Tech Support on ‎03-03-2025 03:30 PM
Is there video training to show the best practices for configuring LS on-prem (in general)? ... View more
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