This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
→ 🚀What's New? Join Us for the Fall Product Launch! Register Now !
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Lansweeper Community
- Forums
- Product Discussions
- Automatic Ticket
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Register to ask a question, start a topic or share an idea
Join the Community
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-29-2018 04:40 PM
I have 6 UPS devices that need to be self-tested every 6 months. Is it possible to create a recurring ticket?
Solved! Go to Solution.
Labels:
- Labels:
-
Product Feedback
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-02-2018 10:56 AM
Just to add on to my colleagues reply, scheduling tickets is indeed currently not possible directly, but some workarounds are possible:
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
- Set up a recurring calendar event to remind you to create a ticket.
- On the mailbox level, set up a recurring email towards your helpdesk email address, which will create the ticket when required. This 3rd party guide may be useful in setting that up.
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
2 REPLIES 2
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-02-2018 10:56 AM
Just to add on to my colleagues reply, scheduling tickets is indeed currently not possible directly, but some workarounds are possible:
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
- Set up a recurring calendar event to remind you to create a ticket.
- On the mailbox level, set up a recurring email towards your helpdesk email address, which will create the ticket when required. This 3rd party guide may be useful in setting that up.
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-30-2018 10:32 AM
This is currently not possible. I have added your feature request to our customer wish list. However, I cannot provide you with an estimated release date for when/if this feature might be implemented in a future Lansweeper release.
New to Lansweeper?
Try Lansweeper For Free
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now
Related Content
- New ticket email going to wrong agent email in General Discussions
- We’re taking IT Asset Management to the Next Level with the New Lansweeper Apps for JSM! in General Discussions
- If you rename a machine will it automatically merge as one? in Technical Troubleshooting
- Replace Asset Description with AD description automatically in General Discussions
- Creating Helpdesk ticket report with customfields do not show all the tickets. in Reports & Analytics
