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‎03-29-2018 04:40 PM
I have 6 UPS devices that need to be self-tested every 6 months. Is it possible to create a recurring ticket?
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‎04-02-2018 10:56 AM
Just to add on to my colleagues reply, scheduling tickets is indeed currently not possible directly, but some workarounds are possible:
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
- Set up a recurring calendar event to remind you to create a ticket.
- On the mailbox level, set up a recurring email towards your helpdesk email address, which will create the ticket when required. This 3rd party guide may be useful in setting that up.
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
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‎04-02-2018 10:56 AM
Just to add on to my colleagues reply, scheduling tickets is indeed currently not possible directly, but some workarounds are possible:
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
- Set up a recurring calendar event to remind you to create a ticket.
- On the mailbox level, set up a recurring email towards your helpdesk email address, which will create the ticket when required. This 3rd party guide may be useful in setting that up.
Additionally, as this is a feature that isn't currently available, I've moved your topic to the wish list section of our forum.
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‎03-30-2018 10:32 AM
This is currently not possible. I have added your feature request to our customer wish list. However, I cannot provide you with an estimated release date for when/if this feature might be implemented in a future Lansweeper release.
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