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‎08-10-2017 11:08 AM
It would be nice when users in helpdesk could see if an agent is available at the moment.
Agents might change their state (available, not available with ending time), which is shown on the entry screen of helpdesk.
Agents might change their state (available, not available with ending time), which is shown on the entry screen of helpdesk.
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‎10-23-2017 03:45 PM
I created a new feature request for this feature and linked this topic to it. Do note that features on the customer wish list get development prioritization based on a combination of customer demand and difficulty to implement.
