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Forum suggestions

Are there no dedicated forum sections like the old forum had?  As an example the old forum had the custom actions section which had any verified solution pinned at the top so they were easy to browse through same with the deployments section. The fea...

steveb by Champion Sweeper
  • 2798 Views
  • 4 replies
  • 2 kudos

Chained Deployments

Currently: You cannot chain deployments together. If you have multiple deployments on scan, the second one says it has to wait for the first but that functionality doesn't ever seem to work. Request for future: Something like a last step in deploy...

chada by Engaged Sweeper III
  • 1875 Views
  • 2 replies
  • 4 kudos

Include custom ticket fields as email tags

Just wondering if there was any way to pull in custom fields as tags to be included with helpdesk email messages (via templates).Use case: I have a field called 'Resolution' that is required by the agent to close a ticket. I'd like to add that Reso...

RKacz by Engaged Sweeper II
  • 22047 Views
  • 11 replies
  • 6 kudos