Product Discussions

Is there a way to add the ability to email a given user when a particular ticket type is closed?

We have a ticket named "Software Request". One of the choices in this ticket is for Power BI Pro. We would like to be able to automatically email a particular user when this ticket is successfully completed and being closed. The reason is that the Po...

Add support for Office 365 GCC High

It would be nice if you added support for Azure Government, Office 365 GCC High and Intune Government. I don't think you would have to change much in terms of the code other than the urls you are connecting to.Azure Government - portal.azure.usOffice...

Default sort order and sort column on Assets page

Hi All,very new to Lansweeper. When I go to the assets page, by default it shows everything in name order. I'd like the default to be IP Address order.If I click on the IP address column, it changes the sort to IP address, but in descending order n...

Moving columns in the "Mass Edit Assets" view

Is it possible to hide or move columns when in the "Mass Edit Assets" view? For the changes I need to make, I need a few custom columns, the asset name and the asset MAC address all in view at the same time. Currently I'd need to match the MAC addres...

Vulnerability Risk Assessment - Performance Issues for Microsoft cumulative patching

Latest Update [07/08/2023 11h]: The fix that resolves the correlation engine’s performance issues was pushed to production and is now available to all users. Update your Lansweeper scanner to the latest version to ensure your installation works as ex...

July 2023 v5.15.xx Zoom Desktop Client installation report

In July 2023, Zoom.us changed the name of their software to Zoom (64-bit) from Zoom(64bit) So for those of you who would like an updated installation report, here is the one I just updated.If the version is 5.15.% and above, it will say up to date an...

Simple Approval ticket

Hi,Is there a way to create a simple approval ticket for the purchase department. Let's say i generate a ticket with an invoice of a subscription. The manager just needs to approve it, so the IT support staff can pick up the ticket and make the purch...

Accessing Helpdesk securely over the Internet (inspired by my homelab)

Issue: We fully committed to Lansweeper's Helpdesk many years ago, and while we do love it, one caveat is that we can only access it on-premisis and not remotely over the internet. And since Lansweeper has stated that they will NOT integrate it into ...

Topics in this forum

Is there a way to add the ability to email a given user when a particular ticket type is closed?

Add support for Office 365 GCC High

Default sort order and sort column on Assets page

Moving columns in the "Mass Edit Assets" view

Vulnerability Risk Assessment - Performance Issues for Microsoft cumulative patching

July 2023 v5.15.xx Zoom Desktop Client installation report

Simple Approval ticket

Accessing Helpdesk securely over the Internet (inspired by my homelab)

Associate last user to asset from asset options me...

Put secrets, certs and credentials in a vault

Vulnerability management report

Pie Chart change colors

Missing "Manage Software Licenses" feature in Lans...

Lansweeper User Interface - Tables

Lansweeper Dark Theme

[On-Prem] 12.5.0.7 Dark Mode and Reports

The scan queue is not decreasing

Lansweeper Full cloud