Product Discussions

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🐝Unlock Data Insights with Community Hivemind

Hi everyone,  I hope you have had a good week! I am reaching out to share details about a new peer to peer initiative called Community Hivemind. This project is designed to give you practical, real-world insights from other Lansweeper users. By parti...

Hivemind cover 2024-05-16 113237.jpg
Mercedes_O by Community Manager
  • 171 Views
  • 0 replies
  • 6 kudos

Make CC Users selection required

Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...

Microsoft Teams and Lansweeper Helpdesk API integration

So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot t...

TurboGFF by Engaged Sweeper III
  • 12975 Views
  • 6 replies
  • 12 kudos

Helpdesk reporting with description

While Lansweeper has made great progress in the Helpdesk reporting, I believe a report showing the raw notes entered into a ticket would be the last feature to make the Helpdesk reporting to be able to stand alongside it's competitors. For example, t...

Null by Engaged Sweeper II
  • 3344 Views
  • 1 replies
  • 0 kudos

Windows Store Applications

It'd be helpful if we could track Applications that user's install from the Windows Store. Is this something that can be tracked and added?

mhaymore by Engaged Sweeper II
  • 16218 Views
  • 10 replies
  • 10 kudos

Mobile App for IOS/Android

I know this idea has been touched on before and I apologize if you think I'm beating a dead horse. However, I wanted to touch on the possibility of making a Mobile App (Android & IOS) still.I'm not talking for simple viewing/editing. No, I am suggest...

jfelland by Engaged Sweeper
  • 8909 Views
  • 1 replies
  • 15 kudos

Mapping with SNMP status

I have 100 or more pack stations I am in charge of.I would like a overlay on a map of the warehouse that looks at the PC, Laser Printer, and Label printer of each pack station with a Green for good, yellow for not-good functional, red-down.This will ...

CGIMana79 by Engaged Sweeper
  • 3368 Views
  • 2 replies
  • 0 kudos

Network connections Overview Map

247/5000We would like to have a network overview map. The data of the switch ports are already recorded. If Lansweeper could now create a graphic map of it, in which i can see all the connections (like Dokusnap, nmap or zenmap) . That would be great...

IT-riha by Engaged Sweeper III
  • 8158 Views
  • 2 replies
  • 14 kudos