Setup a default agent when I change type of ticket

[Andrea]

Hi,
How can I setting a default agent or replace the actual agent with default agent when I change type of ticket?
Only for one of type of ticket

[Andrea]

OK Charles Thanks, but the request in wishlist will be certainly enable in future version?
Without this features we can't integrate with external team that has already ticket system and it is difficult to manage.

Bye

[Esben_D]

Unfortunately, the default agent is only used for the initial assignment of a ticket. When a new ticket comes in, auto assign (if configured) will assign the ticket to the default agents set.

An option to switch the agent to the default agent when changing the ticket type is not available. For now, you will have to manually change the agent when you change the ticket type.
I will however add your topic to the list of customers requesting this feature.

[alowe]

Esben.D wrote:
Unfortunately, the default agent is only used for the initial assignment of a ticket. When a new ticket comes in, auto assign (if configured) will assign the ticket to the default agents set.

An option to switch the agent to the default agent when changing the ticket type is not available. For now, you will have to manually change the agent when you change the ticket type.
I will however add your topic to the list of customers requesting this feature.

I feel that assigning to a new team it is essential that the Agent is unassigned if they are not a member - it's the only way to escalate to another team.

Any update on when this could be implemented?