Hi,how can I change Status of an existing ticket by a reply to agent of this team?For example if I have a ticket open with team A and I change the Team, a mail arrive to a new team with "A ticket has been assigned to your team."I want that when the t...
When viewing a ticket and going to the User Info tab, is it possible to either create a link from/with the IP address using a custom protocol handler, or add an entry for one of the advanced actions? The idea being to easily launch the remote admin s...
Hello,I want to create a user on my lawnsweeper installation that can manage only some asset in a specific "Asset Group".How can manage this thnik?Regards
https://www.lansweeper.com/forum/yaf_postst14604_Helpdesk-report-on-Agents-active-time-spent-on-tickets.aspx#post50043I didn't want to necropost on my old post. Any update on this? Is the feature request going to be implemented? Thank you!-MC
I have some reports I found here that show Denied software list, approved software, and unapproved. I want to add the date that it was approved/denied, and, if possible, some kind of reason or reason code. So, do either of those fields exist? Date ap...
