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Access to Location Assets

We, as the IT admins, really appreciate the Location Assets and the ability to see the floorplans and all assets and their locations.What we are missing is the ability to allow some of the project managers to see the same floorplans, without having a...

Knowledgebase Modified Info

We would like to see on the knowlegebase articles where the created date currently shows to instead show the last modified date and who modified it rather than having to edit the article to see that information. Having that along with the created dat...

Rescan option from hover drop down menu

Could we get a Rescan Asset option from the hover drop down menu? When we place the cursor over an asset, a drop down menu appears with multiple options that can be clicked on. Could we add an option for rescanning the asset? That would be most he...

pfenton by • Engaged Sweeper III
  • 6464 Views
  • 2 replies
  • 1 kudos

MS Windows Srv User CAL license tracking

Hi!I've searched over the forums and found that some users were asking doubts regarding a feature or a way to track down MS Windows Server User CAL Licensing in use, as it does with OS and softwares, but those questions precede four years ago. I'd li...

Resolved! Cleanup Actions

I have this Setting active:Set assets to non-active if not seen in the last [180] daysI have some assets, which are offline by default. Lansweeper sets them to offline, too. It would be nice if i can mark these assets to be "always active", like this...

Icebreaker by • Engaged Sweeper II
  • 3574 Views
  • 1 replies
  • 0 kudos

Replying to internal note via email

Hi folks, it seems if one agent posts an internal note through the web interface, any replies to that internal note via email are public. Is there something special that needs to be done to keep the note internal when responding via email? Better q...