This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

Product Discussions

Share feedback, exchange ideas and find answers to Lansweeper product questions.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign in/Join

MS Windows Srv User CAL license tracking

Hi!I've searched over the forums and found that some users were asking doubts regarding a feature or a way to track down MS Windows Server User CAL Licensing in use, as it does with OS and softwares, but those questions precede four years ago. I'd li...

Resolved! Cleanup Actions

I have this Setting active:Set assets to non-active if not seen in the last [180] daysI have some assets, which are offline by default. Lansweeper sets them to offline, too. It would be nice if i can mark these assets to be "always active", like this...

Icebreaker by • Engaged Sweeper II
  • 3440 Views
  • 1 replies
  • 0 kudos

Replying to internal note via email

Hi folks, it seems if one agent posts an internal note through the web interface, any replies to that internal note via email are public. Is there something special that needs to be done to keep the note internal when responding via email? Better q...

Sort Ticket Type

Hi,How can I sort ticket type?I see that is in alphebetic order but if i insert a Number the sort don't change.Thanks

Andrea by • Engaged Sweeper III
  • 7165 Views
  • 4 replies
  • 0 kudos

dispatching by mail from when ticket is not a new ticket

Hi,how can I change Status of an existing ticket by a reply to agent of this team?For example if I have a ticket open with team A and I change the Team, a mail arrive to a new team with "A ticket has been assigned to your team."I want that when the t...

Andrea by • Engaged Sweeper III
  • 3609 Views
  • 1 replies
  • 1 kudos

User Info Tab

When viewing a ticket and going to the User Info tab, is it possible to either create a link from/with the IP address using a custom protocol handler, or add an entry for one of the advanced actions? The idea being to easily launch the remote admin s...

ktownes by • Engaged Sweeper
  • 7874 Views
  • 1 replies
  • 0 kudos

User Restriction

Hello,I want to create a user on my lawnsweeper installation that can manage only some asset in a specific "Asset Group".How can manage this thnik?Regards

manelnas by • Engaged Sweeper II
  • 3586 Views
  • 1 replies
  • 1 kudos