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Teebs88
Engaged Sweeper II
Please add a Change Management feature to the next release as this is a pretty standard help desk platform feature.

We're looking for the usual features -

  • Change request creation
  • Voting/Advisory Boards
  • Multi-stage/tiered approvals
  • Management Reporting
  • Affected systems tracking


Etc.

Thanks!
21 REPLIES 21
DonMario73
Champion Sweeper

This feature is something that should be in the roadmap.  Also, the so long waited improvements to the help desk module.

My two cents

Argon0
Champion Sweeper

A definite need - change management in our Ticketing system is ... poor (hornbill)... The value in having changes linked directly to assets is incalculable. Copy the function from GLPI, if you need a starting point!

alidbeck
Engaged Sweeper II
+1
brodiemac2
Champion Sweeper
+1
cscherrey
Engaged Sweeper III
Adding this feature would most likely get us to add the help desk module which we currently don't use.
mecha
Engaged Sweeper II
Here to, really missing this.
leonardb
Engaged Sweeper
+1
Null
Engaged Sweeper II
I would like to toss my support in for this as well.

I would pay for this added module (similar to the Help Desk needing to be purchased separate). Think of the extra revenue and market share Lansweeper!
hrhansen
Engaged Sweeper
Agree