Exciting News for On-Prem Users with ServiceNow Integration and Linked OT Installations!

[MariaOrellana]

Hello Lansweeper Community!

We are delighted to announce that you can now fully enjoy the benefits of OT assets directly within your ServiceNow platform.

Why is this so exciting?

• Enhanced Visibility and Control:
  • Lansweeper On-premise installations with OT linked and integrated with ServiceNow can now take full advantage of the integration, gaining a comprehensive view of their OT assets.
  • Greater control over processes and operations, enabling more informed decision-making.

• Resource Optimization:
  • Direct access to OT assets from ServiceNow means significant resource optimization.
  • Reduces response time to potential issues and improves operational efficiency.
    
    

What does it look like?

OT asset in the Lansweeper On-premise

CI Sync User Interface showing how to select an OT record set (and related records) when creating a Sync Job.

CI Sync User Interface showing the CI-to-CI relationships derived for OT records.

CI form in ServiceNow showing the PLC device (and it’s relationships)

ServiceNow Dependency Diagram of the PLC and it’s related CIs

How to access this feature?

1. Install Lansweeper Hub and Scan your OT assets.

2. Link the Hub with Lansweeper On-premise.

3. Integrate Lansweeper On-premise with Service now.

Let us know if you have any questions in the comments section of this post.