Knowledgebase categorization

[bobuddha]

Hi,

please implement the possibility to create subcategories for categories in the knowledgebase.

So I can create the following structe for example:
- Software --> Finances --> Software X
- Hardware --> Printer --> Model Y
- Hardware --> telephone systems --> location Z

Btw: Please remove the "New Ticket" Button on the Knowledgebase mainpage.

Thanks and regards,
Alex

[Susan_A]

• A couple of other customers have also requested the ability to create subcategories in the knowledge base, but we do not have an estimated release date for this feature unfortunately.
  
• I'm not sure why you want the New Ticket button removed. No one else has requested this. It seems convenient for users to be able to create a ticket from here, should the knowledge base articles not have answered their questions.