Lansweeper Cloud version

[jbailey]

I was excited to see some of the features of the cloud version of Lansweeper. But then noticed the ticketing system does not exist in the cloud version. We bought Lansweeper for the ticketing and assets. I can't understand why you don't have this built into the cloud version... Is this in the roadmap? We currently have the on-premise version and would not want to buy another product to do ticketing on top of what we pay when we have a very good on-premise product we use. Not sure how we could ever move to the cloud version in the current state of the product. 

[IainCaldwell]

In addition to the new flow builder @Saqib mentioned we have also been very active in building up integrations to partner applications in the ITSM space.  If you look in the marketplace you'll see many options such as Halo, freshservice, Jira Service Management, ServiceNow
Lansweeper Integrates with your Tech Stack - Lansweeper Integrations

Cheers Iain

[jbailey]

Unfortunately, the helpdesk part of the on-premise is exactly what we want to use and will continue to use for the foreseeable future. We are not really interested in paying extra for another product in addition to the cloud. Thanks for the information.

[Saqib]

Hi @jbailey 

You're right, we don't have the LS Helpdesk feature in the cloud. There are no plans to port that same capability over to cloud, but we are committed to continuing our support for it in its current state onprem. However, there are a number of options in our integrations marketplace that can help with that, you can find the list here. 

Additionally, you're welcome to join our beta program for Flow Builder, which we announced yesterday in our fall release, where you'll be able to automate ticketing with a number of off-the-shelf products with ease.

Hope that helps

[jbailey · Accepted solution]

Thanks for the offer, but we won't be moving to the cloud if we have to buy another ticketing product.  Thanks for the response and we will continue to use the on-premise version.