Microsoft Teams and Lansweeper Helpdesk API integration

[TurboGFF]

So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot that can do ticket lookups and provide end users with the status of their ticket.

Is anything like this in the pipeline?

[fabio_ugolini]

I'm trying to integrate lansweeper with Slack, but many APIs are missing

[cameron_milton]

I've been looking at rolling my own notifications using the lansweeper api + webhooks in teams, Not quite a bot, but still it should be simple enought to implement.

[AZHockeyNut]

even if it is a way to show some of the dashboard items in Teams that would be great. Help Desk isn't a thing for us

[Sean_m_Taylor]

Would be shocked if anything was happening. Last I heard they were putting the HelpDesk on the back burner.

[rasheen_orbis]

TurboGFF wrote:
So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot that can do ticket lookups and provide end users with the status of their ticket.

Is anything like this in the pipeline?

I would also be interested in learning what's in the pipeline regarding integration with Teams and Flow. Cloud systems are heavily integrating into most environments.

[jkrelic]

TurboGFF wrote:
So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot that can do ticket lookups and provide end users with the status of their ticket.

Is anything like this in the pipeline?

This is a pretty cool idea and I would like to know more as well.