Setting ticket type to "closed" during ticket creation process

[Vector616]

I was wondering if there is anyway to set a ticket to "Closed" or "In Progress" while creating the ticket?

[Vector616]

Thanks, Erik.


I had also submitted a support request asking for this, and was given a good suggestion in the interim.

I figured I would post it here in case anyone was interested:

"It is possible to have state changes done automatically through the dispatch options, possibly combined with closing rules to have them set to the closed state, for situations where you only need a ticket for tracking purposes. This would require you to send an e-mail to the help desk instead of creating it through the help desk however. The dispatch options and closing rules can be found in the 'Configuration\E-mail Settings'."

Thanks.

[ErikT]

Hi vector616,

Unfortunately not, ticket states can only be changed after creation. I added your topic to the wishlist item though.