Ticket assignment options. What is currently possible?

[PVSDNetTech]

Hello.

We are using the LS HD system with about a half dozen agents. The majority of our tickets are entered through the web console. We are looking to have tickets auto assigned round robin style to four of our techs in order to load balance the calls. We also need to be able to auto assign tickets to specific techs based on the ticket type. Is this possible in the current system? I have read that a round robin style auto assign only works with emailed tickets. Is that still true?

Any help would be greatly appreciated!

[Esben_D]

Unfortunately, that is still true. I will however add your ticket to the list of customers requesting auto-assignment for web console tickets. The more people ask for this feature the higher priority it will get.

Unfortunately I can't give you an estimated time at which this feature will be available.

[kerrc]

So is this still the case 5 years later? Or has the technology just not been created yet...