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jefermaia
Engaged Sweeper

Hello. I uninstalled Symantec Endpoit Protection. When I search for the asset the following situation happens: In the Summary, Antivirus tab, Symantec appears; In the Software tab, it does not appear. The correct option would be not to appear in any tab. What would be happening?

3 REPLIES 3
jefermaia
Engaged Sweeper

Hello.

I modified the parameters but there were no changes.
Would there be other parameters to modify?

ErikT
Lansweeper Tech Support
Lansweeper Tech Support

@jefermaia 

When Lansweeper scans an asset, it will not always retrieve all the information. As not all computer information changes often, Lansweeper uses scanned item intervals to determine how frequently certain data is scanned.  More information on the Scanned Item Intervals and how to configure them can be found in the article below. 

https://www.lansweeper.com/knowledgebase/managing-how-often-specific-data-is-scanned/

 

  • The Anti-virus tab shows information retrieved from the AntiVirusProduct WMI class and can be configured by changing the Anti-virus Scanned item interval. 
  • For Software, this would be the Software Scanned item interval.

I modified the parameters but there were no changes.
Would there be other parameters to modify?