Helpdesk error: Ticket closing has failed!

You are getting an error about tickets not closing automatically. The error states: Ticket closing has failed! One or more required custom fields are not filled in.

What went wrong?

All custom fields need to be filled before auto-closing the ticket. If you have set up custom fields that are required for closing but are not filled in, the auto-closing function will be blocked. A Ticket Closed note will appear, but the ticket itself will not change to a Closed state.

How to solve it?

Make sure you remove the custom fields as required for the closing process. You can also put a process in place for your agents to fill all required fields before they try to close the ticket.

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