What happened?
Your Lansweeper database is installed in SQL Server, but you have lost access to the System Administrator (SA) account password to access it.
Now what?
You can retrieve the password, but the process depends on which SQL Server version you are using. We recommend that you review the following information:
| Note: |
| The process to retrieve the SA password is outside the scope of Lansweeper support. While we can provide information and third-party example guides, like the ones linked above, we cannot help with additional troubleshooting. |
What's next?
Once you have the SA password for the Lansweeper database, we recommend setting or changing the password for the default SQL user called lansweeperuser.
