No valid or working credentials: Intune/M365/Azure

[ErikT]

We frequently see customers reporting an "No valid or working credentials" error when scanning Intune, Azure or M365

This error usually indicates that the supplied credentials are incorrect or that the concerned user does not have the necessary access privileges in Azure, Intune, or M365.

It might sound obvious, however, make sure to:

• Double-check if the credentials are correct.
  
• Re-enter the credentials, just to make sure.

If not resolved, go back and check:

• Re-iterate through the steps in Creating a MS Cloud Service application.

Afterward, depending on which service you are trying to scan, check if the correct permissions are set:

• Office 365 scanning using Microsoft Graph and modern authentication.
  
• Intune scanning using Microsoft Graph and modern authentication.
  
• Azure Active Directory scanning using Microsoft Graph and modern authentication.