SSO users are prompted to create a new Lansweeper Cloud Site

You've set up a Lansweeper Cloud Site and enabled SSO, but when users from your domain attempt to log in, they are prompted to create a new Lansweeper Cloud Site instead of joining your existing one.

What could be happening?

If users are being prompted to create a site, this means that they have not yet been invited to join an existing site. To invite users to your site, follow the instructions in the following article:

Add Users to a Cloud Site

In Summary

All users needing Lansweeper Cloud Site access where SSO is enabled are required to:

Be invited to your Lansweeper Cloud Site (this can occur before or after enabling SSO).
Invited users must verify their account via email within 24 hours.

The Lansweeper Cloud Site administrator can send a new verification email if accounts are not verified within 24 hours.

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