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Lansweeper Tech Support
Lansweeper Tech Support


Applications have used Basic authentication to connect to servers, services, and API endpoints.
Basic authentication, however, is an outdated industry standard.

In September 2021, Microsoft announced that effective October 1, 2022, they will begin disabling Basic authentication for Outlook, EWS, RPS, POP, IMAP, and EAS protocols in Exchange Online. SMTP Auth will also be disabled if it is not being used.

For more information, you refer to these Microsoft articles:

Basic Authentication and Exchange Online – September 2021 Update
Deprecation of basic authentication


You are still using basic authentication to scan your online Microsoft services such as Azure AD, Intune, and M365


Switch to modern authentication. Lansweeper has implemented modern authentication in Lansweeper version 8.3. You are already ready to switch to modern authentication if running a more recent version.

If you're still on a lower version, updating your installation at your earliest convenience is required to use modern authentication. You can upgrade by following these steps.

Once you're running the latest Lansweeper version, you'll need to set up a Microsoft Cloud Services application.

This guide will get you started.

To make the change for scanning Intune and/or O365, we recommend reviewing the articles here:

If you use the helpdesk, you'll need to provide the MsGraph API with the required permissions and set up the email account in Lansweeper. 

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