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Helpdesk Reports with Custom Fields

I am working on a report that will pull certain info from each ticket. In my case, I want the building and the issue category. Both of those fields are helpdesk custom fields. I've got the report to the point where I get the info I want, but each tic...

Report: Printers

Hi all,My boss asked if it was possible to have a report that will do the following:List of printer with serial number by ip location sorted by location with a total by location and a total off all printerEXIPLOC GSOPrinter 1 --- serial number --- LO...

EtienneHB by • Engaged Sweeper II
  • 6621 Views
  • 1 replies
  • 1 kudos

OEM Information

Is there any way I can search for OEM Information, in particular if we use OEM Information to identify computers imaged with company image.

MBekker by • Engaged Sweeper
  • 5113 Views
  • 1 replies
  • 0 kudos

Resolved! Merge two reports

Hello,I've got lansweeper scanning for a file which seems to work great but I'd like a report that:Tells if a certain piece of software is installed andIf the file I'm scanning for does Not exist.Basically you can have the software installed but with...

robd by • Engaged Sweeper
  • 12042 Views
  • 4 replies
  • 0 kudos

Resolved! Report on Workstations without Owner

This report works fine when I'm just reporting Assets with Owners but I want to report on Assets without owners so added the Null criteria but it didn't work. How can I get it to report on assets without owners?Select Top 1000000 tblAssets.AssetID, ...

hopkinsit by • Engaged Sweeper
  • 4317 Views
  • 1 replies
  • 0 kudos

Resolved! WSUS Reports

I'm needing to build a report which displays values from the registry for WSUS detect, download and install.I have the registry scanning options set and this is working well. The problem becomes in reporting as all three valuenames are the same "Las...

TNTreasury by • Engaged Sweeper
  • 44441 Views
  • 27 replies
  • 0 kudos

Helpdesk Report

Hello,I am just beginning to deploy the helpdesk feature of Lansweeper, but cannot find a report that we use for reporting. I am looking for a report that will return the Agent's name, and number of tickets closed/resolved over the past year. I hav...

JasonGood by • Engaged Sweeper
  • 3964 Views
  • 1 replies
  • 0 kudos

MAC Addresses for ALL assets

I am trying to get a complete list of mac addresses of assets on the network so that we can implement a whitelist inside our network. I have looking around and trying different items in the report builder but ive only been able to get a list of PC MA...

nickoliver by • Engaged Sweeper II
  • 8850 Views
  • 2 replies
  • 0 kudos

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