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Helpdesk: Count of tickets per type and month (Built-in)

Added in v.6.0.100The report below lists the percentages of tickets that have come into the helpdesk based on the type of the ticket and the month/yearThe report will only list tickets that meet all of the following criteria:The ticket has not been s...

Nick_VDB by • Champion Sweeper III
  • 8922 Views
  • 2 replies
  • 0 kudos

Help with report please

Hello I am very green and need help with a report for Lansweeper. Can someone please let me know what I need to do to run a report for Securedoc. What I need in the report is listed below.IP addressComputer nameSecureDoc -installed -running...

DLeecy by • Engaged Sweeper
  • 4764 Views
  • 1 replies
  • 0 kudos

Duplicate ownerships on assets

Hi,We have report that lists all our assets and their owners and assets without owner. But we would need a report that lists only users who has ownership on two or more asset, Any ideas how it's done?Select Top 1000000 tblAssets.AssetName, tblAssets...

JaKu by • Engaged Sweeper
  • 5388 Views
  • 1 replies
  • 0 kudos

How to show in query the ticket SLA result?

Hello Everyone, I would like to ask your help on how to generate a report showing the ticket SLA result (3d 8h 19m) in my query. I can't find in the tables where it was located.Appreciate for any feedback.Regards