Helpdesk Report for Tickets out of Business Hours

[dbiehler]

We would like to be able to have a report show any tickets they were created outside of our predefined Business hours.

Business Hours Are:
M-F 08:00 to 17:30
Sat Not a Workday
Sun Not a Workday

Thanks for any assistance.

[dbiehler]

Thank You

[Nick_VDB]

The report below should give back the information that you are after. Since the working hours are the same for every work day we based the report on the hours set for Monday.

Instructions for adding this report to your Lansweeper installation can be found here. If you are interested in building or modifying reports, we do recommend:

• Reviewing some SQL tutorials, as the Lansweeper report builder is a standard SQL editor. If you know SQL, you know how to build Lansweeper reports as well. This seems like a good tutorial.
  
• Making use of our database dictionary, which explains in great detail what each database table and field stores. More information on the dictionary can be found here.

Select Distinct htblticket.ticketid,
'#' + Cast(htblticket.ticketid As nvarchar) As Ticket,
htblticket.subject,
  htblticket.date As [Creation Date],
  htblusers.name As [Ticket Creator]
From htblticket
  Inner Join htblusers On htblusers.userid = htblticket.fromuserid,
  htblbusinesshours
Where (DatePart(hh, htblticket.date) < DatePart(hh, htblbusinesshours.mon)) Or
  (DatePart(hh, htblticket.date) > DatePart(hh, htblbusinesshours.mon2))
Order By htblticket.ticketid DESC