Asset computer data doesn't update

[tecnologie_tlc]

Hi all!,

we're having some problems on computer scanning. We see "Last seen" field updates successfully when a user execute "loginscript.bat" (this contains reference to lsclient.exe), but the rest of asset page doesn't update showing "Computer is not yet scanned" (but the scanning queue is empty!).
Additionally if I take a look at errorlog.txt (this file from November 2012 up to nowadays, has grown 2Gb over!!!), this file is full of strings like these:

"03/13/2013 09:18:53: MyDomain\MyComputerName\1 Object reference not set to an instance of an object.
at LansweeperService.ComputerScanning.OktoScan(String section, Asset& myAsset)"

Can you help us with this, please?

[Hemoco]

Note that the only way to submit IP addresses like this is through importing. We strongly advise against importing outside data into the database.

[tecnologie_tlc]

Yes! There was an ip address range with two dots (like 10.0.0..1). After the correction of the address range, the scanning is working very well!

[matthew1g]

Was this resolved? I am experiencing the same issue here ever since we upgraded to lansweeper 5.

[tecnologie_tlc]

Email sent.

[Hemoco]

Please contact support@lansweeper.com and provide us with:
- A link to this forum thread.
- Information on whether or not this is a new 5.0 installation or an upgrade from 4.2.