This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
I set up two file scans that are working correctly and showing present or not present on the assets but the report I am trying shows all assets with first file present even using "and where XXXX not like xxx". What is the correct format for showing a...
Hi EveryoneHopefully someone can help.We implemented the Lansweeper helpdesk but we are battling with one problem.We made 2 teams, one called IT Support and one called IT Account Lockouts.We all can see IT Support tickets but when a ticket comes in o...
Hello,I'm looking for a report to list the Ticket ID, Ticket Name, Agent, Primary User, Last Note for opened tickets. I had created a report, but messed it up and lost it. I'm trying to get a bunch of things set up while we still have the last week...
For our helpdesk to utilize the internal knowledgebase it would be very useful to somehow limit the search to a category.Currently when you search the knowledgebase the results return from all categories as long as the keyword matches. The problem is...
I like the ability for a user to choose a different user for the request, but I don't like them being able to see the entire contents of Active Directory when they click "User Concerning". We have lots of user accounts that are either irrelevant to t...
I forced a rescan off all pc's to get an updated report that I have for asset relations.ALL of my prior existing HP monitors have been rescanned as duplicate entries now. This is only affecting HP monitors on my network.Before, the Unique ID was this...
An option to pull user profile pictures from their Google account would be awesome. We are a Google domain school and most of our employees have pictures in their Google already.
Please add more controls to the knowledge base article editor - Support for tables- Add to option for hyperlinks to define target (new window, new tab, etc)Now i have to: 1. create and save an article, 2. export the html to my html editor, 3. create...
