Device information shows when device tester used but not displaying in device information

[cazzza222]

We have several (>200) printers, and to minimise the administrative overheads for them, we would like to insert all of the information (eg contact and location) in to the web page of the printer, and for this information to then be displayed in Lansweeper.

This works for us, only some of the time, though. It has failed on various printers, including Ricoh Aficios and Lexmark.

I have used the device tester to check that Lansweeper should be able to see it and here are the results for a Lexmark X652de :

172.19.4.100 Ping OK
DNS Name: gsso-it-01.charityspirit.org.au
ObjectID: 1.3.6.1.4.1.641.2.71106971
Hostname: GSSO-IT-01
Description: Lexmark X652de version NR.APS.N528 kernel 2.6.18.5 All-N-1
Contact: Abigail Smith
Location: IT Department 102 High St Windsor
PrinterName: Lexmark X652de 793B4M3 LR.MN.P510b
Printed pages: 70649
Printer status: Ready
Printer Serialnumber: 793B4M3-92-0
SNMP Active
Port 135 is closed
Port 139 is closed
Port 445 is closed
MAC address: 00:21:B7:60:39:86
Netbios UDP information not accessible
Netbios information not accessible
FTP port is open
FTP enabled
220 GSSO-IT-01 Lexmark X652de FTP Server NR.APS.N528 ready.
SMTP port is closed
HTTP port is open
HTTP title:
HTTPS port is open
Certificate issuer: CN=Lexmark Laser Printer, C=US, S=KY, L=Lexington, OU=PS&SD, O=Lexmark
SIP port 5060 is closed
HP jetdirect port 9100 is open
SSH port 22 is closed

Scanning done!

And this is what we see in Lansweeper, device information :

State: Active
Type: Printer
IP: 172.19.4.100
Name: gsso-it-01.charityspirit.org.au
IP location: RSSO
Http title: Lexmark X652de
Ftp header: 220 GSSO-IT-01 Lexmark X652de FTP Server NR.APS.N528 ready.
Serial: 793B4M3-92-0

Thanks for your assistance
Carol

[Hemoco]

Issue resolved through email. The correct SNMP community string for the machine was not submitted in the configuration console.

[cazzza222]

have emailed as requested

[Hemoco]

Please contact us at support@lansweeper.com and provide us with screenshots of the following:
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for the affected printer shown.