Incomplete software scans

[Saraee]

The software inventory on (at least) 2 computers is not showing the full list of software that is installed. Consequently, the computers show up in the list of workstations without anti-virus software even though they have it installed. I can choose the "Uninstall software" option and that does show the complete list of installed software. I am running version 5.0.0.44.

Thanks!
Sara

[Saraee]

When I actually logged on to one of the computers with this issue and looked at the Add/Remove Programs area, I discovered that the computer itself is only showing a fraction of the installed programs. It appears to be a Windows issue rather than a Lansweeper issue as Lansweeper is accurately representing the displayed list. Thanks for your response!

[Hemoco]

Please contact us at support@lansweeper.com and provide us with screenshots of the following:
- Add/Remove Programs on one problem client machine.
- The Software tab of the machine's Lansweeper webpage.
- The Scan Time tab of the machine's Lansweeper webpage.