License Expired?

[Pollak]

Our license was renewed until 09-18-2012. Though the Lansweeper Configuration Tool say that we are licensed until 09-18-2012 the web interface says we are expired along with the expired date of 09-18-2011. I have deleted all IE cache and even logged on from another computer. Same results.

Run Beta 4.2.0.48

Please advise,
Niles

[Hemoco]

In the bottom right corner of your web console's landing page there is a Service Status box. It's below the Premium Version box you posted a screenshot of. Check to see if there is a "Service Stopped" message.

If this is not the case, please send us a screenshot of how you applied the key to your configuration console (showing us the actual key).
We will verify that you have the correct key.

[Pollak]

"In the Service Status tab of the web console's landing page"? I do not see this in the Lansweeper Configuration Console or in the Web Interface. I have rebooted the server andthe LS service is running.


Please advise,
Niles

[Hemoco]

Was your Lansweeper service stopped? In the Service Status tab of the web console's landing page check for a "Service Stopped" message. If your service was stopped, try restarting it.