- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2020 04:57 PM
I have some LSAgents running in some remote workers. By mistake I deleted one of them (Assets --> Mark the Asset --> Delete). I expected the agent to register again the asset and re-appear it, but is does not. I reinstalled the LSAgent, but continues without appearing. What can be done to be able to view this asset again?
Thank you.
Solved! Go to Solution.
- Labels:
-
General Discussion
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-06-2021 02:53 PM
Adding information in case anyone faces this in the future, what I did after the asset was deleted was to go into Scanning > LsAgent Scanning and enabled the asset again. You can find it through its UID, domain/name/1 for Windows or MAC Address for MacOS.
After some time, depending on your configuration, it will rescan the asset. In my case I set it to 6h.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-19-2023 03:57 PM
Hello everyone,
Due to the age of this post, it has been archived. Please feel free to start a new post if you wish to continue to discuss this topic.
Thank you for understanding.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-07-2023 03:33 PM
Hey Xavi,
I kind of found the solution for this issue. Since you deleted the assets instead of disable them. They will not show in the Ls Agent scanned list. To do a trick to bring them back to the list, to each deleted assets and do edit asset > delete asset completely from your LS database. After doing that, go back to your LS scanning and you should see them in the list now. If they're non-clickable, try deleting the agent from these assets and re-install.
I hope this helped
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-31-2022 02:46 PM
Same issue here... any solution yet?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-06-2021 02:53 PM
Adding information in case anyone faces this in the future, what I did after the asset was deleted was to go into Scanning > LsAgent Scanning and enabled the asset again. You can find it through its UID, domain/name/1 for Windows or MAC Address for MacOS.
After some time, depending on your configuration, it will rescan the asset. In my case I set it to 6h.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-06-2021 02:56 PM
roberto.m wrote:
Hey thanks for the reply.
Adding information in case anyone faces this in the future, what I did after the asset was deleted was to go into Scanning > LsAgent Scanning and enabled the asset again. You can find it through its UID, domain/name/1 for Windows or MAC Address for MacOS.
After some time, depending on your configuration, it will rescan the asset. In my case I set it to 6h.
I'll take a look. Thank you!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-05-2021 03:07 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-06-2021 09:13 AM
roberto.m wrote:
Hey Xavi, were you able to fix this? Support never replied and I'm facing the same issue.
Hello. Yes, but I do not remember how I did this exactly...
I restarted Lansweeper server, remove and reinstalled the LSA Aget and after a couple of trials, finally it appeared. I cannot tell for what reason of the several I tried... sorry.
