Services: Automatic update service not running

[edfelopi]

What does exactily the error "Automatic update service not running" searchs for?

I think it looks for "Windows update" service.

I have 2 Windows 7 pc's. Both of them are running this service.
One of them appears in this report.

[Jono]

I just saw your reply and went to get screenshots as you requested; the computer is no longer on the list. It looks like I didn't wait long enough after the Full Rescan to check for the error again. I believe my impatience got the better of me.

Thanks for your willingness to help me out.

Jono

[Hemoco]

We use Windows 7 machines for internal testing and have not had any issues with this report. Please contact us at support@lansweeper.com and provide us with screenshots of the following:
- The Lansweeper webpage for one computer that you believe should not be in the report. Please show us the "Actions" section.
- On the client computer itself (same one from the webpage), the "Windows Update" item as listed in the Windows Services.

[Jono]

This error shows up for all of our Windows 7 computers, even after doing a full rescan. (I have checked to make sure that the updates are set to install automatically.) Is there something I should change about the report, or does it just not work for Windows 7 computers?

[edfelopi]

If using lsclient, is possible that Windows haven't started all the services when ls scanned the pc?

[Hemoco]

edfelopi wrote:
If using lsclient, is possible that Windows haven't started all the services when ls scanned the pc?

That might be possible.

[Hemoco]

Most likely the service was not running at the time of the scan.