User Search not working

[polestar]

Hi we seem to be having a problem with the User Search on Lansweeper.
Computer Search and Software Search but User Search does not give any results.
Can anyone help?

[Hemoco]

"The specified domain either does not exist or could not be contacted"

[polestar]

what would i be searching for?

[Hemoco]

Check out the microsoft knowledgebase, there are some articles about this error.

[polestar]

Hi, its still showing and all the names are resolving fine.

Thanks

[Hemoco]

Do you still get "The specified domain either does not exist or could not be contacted" in the errorlog?
If so check if you can resolve the netbios domain name, dns name, ...

[polestar]

There is a active trust between the domains, and the user in question has enterprise admin rights. However the AD user table still isnt poplulated is there a way we can force this population?

[Hemoco]

A trust would be ok.
Just make sure that the account running the service has rights on the domain to read the user's details.

[polestar]

The lansweeper instalation is on a server which is on a domain A.
The active directory is on domain B
Would this cause a issue?
If so then we are planning to migrate soon so we can test it out at that point.

Would a active trust be ok?

Thanks

[Hemoco]

This seems to be the problem during user lookup : "The specified domain either does not exist or could not be contacted"