500 - Internal server error.

[zline]

Hi,

I am trying to install the latest version, however I tried 2 times on different servers, always got error message after installation,any advise?

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

[Daniel_B]

Great to hear that you could resolve it.

[zline]

Hi Daniel,

It is working now, reason is caused by database connection. Thank you.

[Daniel_B · Accepted solution]

The most often cause of this is an issue with your Lansweeper database. You can find indications of what the problem is in the website errorlog stored on the computer hosting your Lansweeper web console under Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt

If the error indicates a "network-related or instance-specific error", please refer to this KB article in order to resolve it.

If the "logon failed for user lansweeperuser", please refer to this article.

In other cases, could you send a mail to support@lansweeper.com and include the following:

• Screenshot of the error message in your browser, including the address bar
  
• If present, the error logs saved under Program Files (x86)\Lansweeper\Website\App_Data
  
• The error log Program Files (x86)\Lansweeper\Service\Errorlog.txt on your Lansweeper server
  
• The configuration file Program Files (x86)\Lansweeper\Website\web.config from the computer hosting your Lansweeper web console
  
• The configuration file Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config from your Lansweeper server